Terms & Conditions
Last updated: 2025-10-06
Welcome to Crust & Ember Pizzeria's online ordering platform. By accessing or using the website located at bridgehavencommons.sbs (the Site), you agree to these Terms & Conditions (the Terms). If you do not agree, please do not use the Site. The Site is operated by Crust & Ember Pizzeria and managed from 12 Pizza Street, London, WC2N 5DU, United Kingdom.
1. Use of the Site. You must be at least 18 years old to place an order. You agree to use the Site for lawful purposes only and to respect others who use the service. You may not interfere with or disrupt the Site's operation, or attempt to access content or information not intended for you.
2. Ordering & Availability. All menu items, prices, and delivery areas are subject to change without notice. Availability may vary by location and demand. When you place an order, you provide accurate information about yourself and your delivery address. London delivery times are estimates and may be affected by weather, traffic, or other factors beyond our control.
3. Pricing & Currency. All prices are listed in £ and include applicable taxes where required by law. You will be charged the total shown at the time you place your order. Any promotional offers are subject to their terms and may be withdrawn at any time without notice.
4. Payment. We accept payment by the methods displayed on the Site. You authorize us to charge the total amount for your order to the selected payment method. If a charge is disputed or reversed, we reserve the right to cancel the order and to seek recovery of any sums paid.
5. Delivery & Pickup. Delivery is available to addresses within our service area. A delivery fee may apply. You must be available to receive the order and provide a valid proof of identity if requested. You may also choose to pick up at 12 Pizza Street in London at designated times.
6. Refunds & Complaints. If you are dissatisfied with your order, contact us within 14 days of delivery with your order number and details. We will assess eligibility for a replacement, refund, or voucher at our discretion. Receipts, order numbers, and delivery confirmations should be kept for reference.
7. Intellectual Property. All content on the Site, including menu items, images, logos, and text, is owned by Crust & Ember Pizzeria or licensed to us. You may not reproduce, modify, or use any content without our prior written consent. You may print or save a copy of these Terms for personal use.
8. Privacy & Cookies. Your use of the Site is governed by our Privacy Policy. We may collect information about your orders, preferences, and device. By using the Site, you consent to such collection and to the use of cookies and similar tracking technologies as described in our policy.
9. Limitation of Liability. To the maximum extent permitted by law, Crust & Ember Pizzeria and its officers, employees, and affiliates shall not be liable for indirect, incidental, punitive, or consequential damages arising from your use of the Site, any delays or failures in delivery, or any errors in the content. Our total liability for direct damages shall not exceed the value of the order or £ amount paid for the service in question.
10. Indemnification. You agree to indemnify and hold harmless Crust & Ember Pizzeria, its affiliates, and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, or expenses arising from your use of the Site or violation of these Terms.
11. Governing Law & Disputes. These Terms shall be governed by the laws of United Kingdom without regard to conflicts of law principles. Any disputes shall be resolved in the courts located in London, unless another forum is required by applicable law. Both parties waive any rights to a jury trial.
12. Changes to Terms. We may update these Terms from time to time. The updated Terms will be posted on the Site, and the date at the top will indicate the latest revision. Continued use after changes constitutes acceptance of the revised terms.
13. lemonades. For customers seeking refreshing options, we offer a selection of lemonades, including juice and lemonade, to accompany meals. These options are available for delivery or pick-up in accordance with your order and local regulations.
14. Contact. If you have questions about these Terms, please contact +44 20 7946 0958 or visit bridgehavencommons.sbs for the latest information. You may also reach out to us at our registered location: 12 Pizza Street, London, WC2N 5DU, United Kingdom.
By placing an order or continuing to use this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.